jAUnt

What is jAUnt?

jAUnt is a courtesy service with limited resources that assists students, faculty, and staff in reaching destinations on central campus that they may otherwise have difficulty accessing.

Accommodation Information

1. jAUnt is not part of any accommodation.

Hours of Operation

1. Monday - Friday when classes are in session
2. First appointment: 7:40 a.m.
3. Final appointment: 4:50 p.m.
4. A complete schedule is available on the Transportation Services operational calendar.

Service Characteristics

On-Call/On-Demand Service

1. Services must be scheduled by the stated deadline.
2. Not available as an "on-call" or "on-demand" service.

Emergency Medical Transport

1. Drivers do not have medical training and are not permitted to transport anyone in a medical emergency.
2. In case of emergency, please call 911 for medical transport.

Applying to Use jAUnt

Documentation and Approval

1. Submit qualifying medical documentation to:
2. Director of the AU Office of Accessibility
3. Barclay Bentley (bentlbj@auburn.edu)
4. Indicate any mobility aids at the time of documentation submission.
5. Do not include the office in communications with the Office of Accessibility.

Passenger Attendants

1. Passengers requiring an attendant must notify the Office of Accessibility.
2. Use of attendants must be approved.
3. Passengers must supply their own attendant.

Approved Riders

1. Approved applicants will be notified via email with additional information.

Rider Conduct and Guidelines

Code of Conduct

1. Treat drivers, staff, and other riders with respect.
2. Inappropriate language or behavior may result in service suspension.
3. Transportation Services and the Office of Accessibility reserve the right to deny service.

Driver Limitations

1. Drivers can only transport to/from locations on the appointment sheets.
2. Drivers cannot deviate from scheduled routes.
3. Drivers cannot handle personal belongings (except for ADA cart passengers needing assistance with mobility devices).
4. Drivers cannot schedule, cancel, or add-on appointments.

Rider Requirements

1. Passengers must remain seated with arms, legs, and feet inside the cart while in motion.
2. Exceptions may be made for injuries or conditions preventing compliance.

Service Area Restrictions

1. Carts are not street legal.
2. Operations are limited to central campus.
3. Cannot cross the following streets:
4. Wire Road
5. Magnolia Avenue
6. College Street
7. Lem Morrison Drive
8. Pickup/drop-off is only at designated stop locations.

Appointment Scheduling

Prioritization

1. Class and meeting destinations take priority.
2. Pickup/drop-off times may be adjusted, and passengers will be notified of changes via email.

Scheduling Process

1. All scheduling requests must be emailed to jaunt@auburn.edu.
2. The Office of Accessibility approves service but does not schedule appointments.
3. Drivers cannot schedule appointments.

Add-On Appointments

1. Requests should be submitted to jaunt@auburn.edu with the following details:
2. Requested time (e.g., :30 after the hour)
3. Departure and destination locations
4. Subject to availability; scheduled appointments take priority.

Cancellations

1. Cancellations must be submitted via email within two hours of the scheduled appointment. Include:
2. Date of cancellation
3. Scheduled time
4. Departure and destination locations
5. Indicate if cancellation is permanent
6. Late cancellations are considered on a case-by-case basis and may be counted as a no-show.

Passenger Tardiness

1. Riders are responsible for being at the pickup location on time and must board within three minutes of the scheduled time.
2. Drivers cannot wait or contact passengers.
3. If a passenger misses a pickup, they must submit a request for an add-on appointment.

No-Show Policy

1. A no-show occurs if the passenger is not aboard within three minutes of the scheduled time.
2. Four no-shows in a semester may result in service suspension.
3. Courtesy reminder: Each missed ride prevents another rider from using the service.

Service Animals

1. Service animals should be registered with the Office of Accessibility.
2. Notify jAUnt when scheduling if you will be bringing a service animal.
3. Only service animals under the handler's control are permitted.

Severe Weather Protocol

1. Safety is the top priority.
2. All carts will be taken out of service during thunderstorms or severe weather warnings.
3. Passengers on carts will be taken to the student center or will need to make alternative arrangements.
4. Appointments will resume after the weather warning expires.
5. Delayed service start will be communicated via email.

jAUnt is a courtesy service with limited resources designed to help the campus community access central campus destinations.